Learn what initiatives other ITSM professionals are planning for and prioritizing. Read this report from EMA based on an extensive survey of ITSM and IT professionals to learn:

The leading ITSM strategic priorities
The growth rate of Service Management departments
The adoption rate of ITIL best practices

Read the Report:

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WHAT IS THE FUTURE OF ITSM?

See what your peers are saying

See what your peers are saying

Read the Report: